Getting paid by Mr Green: a practical guide

Payouts in 12 hours to 3 business days, if you prepare. Here is how to avoid the usual delays.

How long payouts take

Withdrawals take 12 hours to 3 business days, with the method and the verification status making the difference. Coins tend to arrive first, wallets next, while bank-based methods take the longest. The casino processes the request first, then the payment provider does its part. Coin withdrawals have a guide of their own.

For Pakistan, payouts go through options such as JetonBank, Bank Transfer, JazzCash or Sadapay. Check the withdrawal tab to see your options. Some methods only take deposits, so check before you pay in. Our deposit methods guide shows which options also pay out.

Weekend requests can take longer. Verify your account before you need a payout. Timing your request well can save a day. The final step is the provider's, so its own processing times also count.

Withdrawal methods

Method	Minimum	Maximum	Recommended
Bank Transfer	PKR 1,000	PKR 100,000
Sadapay	PKR 1,000	PKR 100,000
Upaisa	PKR 1,000	PKR 100,000
EasyPaisa	PKR 1,000	PKR 100,000
JazzCash	PKR 1,000	PKR 100,000
JetonBank	PKR 633.23	—
Cashmall	PKR 1,000	PKR 100,000
iCash.One	PKR 2,777.78	PKR 2,777,773.16

Minimum and maximum amounts

PKR 1,000 is the minimum. Each day you can take out up to $10,000. Each method can set its own range, listed in the table above.

Big wins are split over several days. Splitting large payouts is common in the industry. Each new day opens room for the next instalment.

Higher loyalty status can raise the limits. Players with big balances can ask the team about higher limits. You will receive confirmation if your limits change. Only limits shown in your account or confirmed by email count.

With a small balance, check that you can reach the minimum.

Documents you need

Before the first withdrawal the casino verifies identity. It is a standard safety step, not a sign of suspicion. Verification is usually a one-time step.

• A valid photo ID
• Proof that the payment method is yours, if asked
• A bill or statement with your name and address
• A selfie holding your ID, if requested

The review usually takes less than a day. Clear, uncropped photos are approved fastest. Use the verification section in your account. If a document is rejected, the help desk can tell you why.

Name, date of birth and address must match the documents exactly. If anything is out of date, fix the profile first. A correct first upload is the quickest route to the payout.

Your first cashout

Requesting the money is quick. Preparation decides the speed, not the request.

The sequence

Go to the payment section and select withdraw. Select the method you deposited with, if possible. Type an amount from PKR 1,000, then confirm and wait for the status to change.

Normally, the money goes back the way it came in. This is an anti-fraud rule and speeds up approval. For crypto deposits, the payout goes to a crypto wallet; check the network twice. The history page shows whether the request is pending, approved or paid. You may be able to cancel while the status is pending, though it is rarely a good idea.

Delays and fixes

Most delays have a simple cause that can be fixed in minutes. Here are the usual suspects.

Unclear images lead to a second request. Unfinished wagering is by far the most common cause. Support sees the queue, and a quick message usually clears things up. The rollover rules explain what counts toward the target.

Repeated cancellations only put you back in the queue. Every resubmission resets the wait.

Once the money arrives

Make sure the payout matches what you asked for. Any difference usually comes from a provider fee or currency conversion. Save the payout record for reference. How payouts score overall is covered in the Mr Green review.

Avoid reversing a pending withdrawal to keep playing. Play responsibly and within your budget. Cashing out part of a win protects it from being played back. Deposit limits and self-exclusion tools are in your account settings.

A payment marked as completed but missing on your side is best checked with the provider and support together. The team can share the transfer details your provider needs to trace the money. This happens seldom, and the money normally turns up quickly.